I remember reading my friend Brian's post when his Imac crashed and while I cannot compare my problem with my DSL to his- it still was very aggravating. I was down for an entire week! I spoke to tech support so many times that I knew 80% of what they were going to ask before they asked. Still didn't help. Every time you call or get transferred- you have to answer all of the same questions over. What's worse is half the time the tech support staff is in India, so you spend most of you time saying,, "can you repeat that". On day one the tech said it was my modem and I would have someone come to fix my problem on TUESDAY- but on Monday they call and say it's been corrected- yet the DSL doesn't work. Finally, 4 technicians later I get one who says "It must be you modem"- aaaarrrrggggggg!!!! Yet when it arrives I have to problems. 1- it doesn't "plug in and play" as I was assured, and 2- it's not wireless. But by Wednesday night after I find out from tech support that the modem had a glich it in- WE"RE UP! When I get home on Friday the wireless modem arrives and I'll be honest- I was dreading going downstairs to plug it in. When I do - it doesn't work- but fear not- the modem has a disc with the instructions! We're saved!- well not quite. After I bang away on this for an hour I finally cave-in and call tech support AGAIN, only to find out that the "odds were stacked against me" because there is a bug in the system and even if I had wrote the installation manuel i still would not have gotten on.
After all that I will now have to call again- to go over billing for a wrong modem and to have a week removed from my bill. Wish me luck- I'm certain no one speaks plain english in that department.
The one thing I learned - how lost- no, how totally disconnected I felt without internet for a week. I felt so dysfunctional in doing my job because I wasn't connected via e-mail to my company. So you can bet the last time I called tech support I wrote down how you get around that bug.
On another note- the photos was Jake trying to offer his own tech support - and I can barely understand him any better then the guy from India- and the next day he played "Barbie" with Brooke and Meagan.